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24/7 Support

24 hours a day, 365 days a year, Victim Services of Nipissing District offers immediate on-site crisis and trauma service. Our team is well trained in crisis intervention. They can help with urgent practical matters or, if unable to assist, can locate, arrange and link to other services and resources. We offer advocacy, follow up and safety planning.

Who is Eligible?

Client must be in Nipissing region for on scene support.

Afterhours, police or emergency services must refer to Victim Services

If you need help, or have questions about Victim Services of Nipissing Region, please contact us.

How it Works

  1. Upon arrival a member or members of our team assesses the victim’s most urgent needs.
  2. The team then provides immediate practical and emotional support.
  3. The team provides referrals to community agencies.
  4. Upon completing the initial assessment, follow-up services are provided, if needed.

Contact Info

Please note: this is NOT an emergency response service
For emergencies please CALL 911.

Office hours Monday to Friday

Mailing Address
135 Princess Street West, P.O. Box 1532
North Bay, Ontario
P1B 8K6

Phone: 705-472-2649
E-mail: [email protected]

Please note: Emails are NOT monitored 24/7 and should not be used for emergencies.

All public complaints regarding the services of VSND shall be dealt with in the following process and documented in Formal Complaints File.

The complaint must be made in writing to the Executive Director, who shall contact and meet with the complainant to explore what efforts have been made to solve the problem.

The Executive Director shall, where appropriate, speak to the other person(s) involved in an effort to resolve the issue.  This meeting will be documented in writing.

Within two (2) weeks of the meeting with the Executive Director:

  1. The complainant will receive a letter stating what was agreed on as a result of the meeting OR
  2. If an agreed upon result did not occur the complainant will receive a letter from the Director stating what they intend to do next regarding their complaint.
  3. If no agreement was reached, or if complainant is not satisfied with the decision, the complainant will be advised to proceed to Step 2.

Complainant shall forward their complaint in writing, to the Board of Directors, or give the Executive Director permission to release the initial letter of complaint to the Board of Directors.  The complainant may choose to meet with the Chair of the Board of Directors.  The Chair may choose to meet with the complainant alone or may convene a meeting of the Personnel Committee.

Before this meeting, the Executive Director will be asked to give both the complainant and the Chair a written report detailing what has happened to date regarding the complaint.  This report may include input from any others involved in the complaint.  The Chair shall cause an investigation of the matter to be undertaken and such investigation may involve steps in attempts to resolve.  The Chair may refer the matter to the Board of Directors for further action.

Within four (4) weeks of the meeting with the complainant, the Board Chair shall:

  1. Report the findings to the Board of Directors;
  2. If the matter is resolved, the Board Chair shall direct a letter to the complainant outlining the resolution reached; OR
  3. If no agreement is reached the Chair shall forward a letter to the complainant outlining the decision of the Board of Directors.  This letter will give the steps to be taken if the complaint wishes to pursue the matter with the Ministry of Attorney General, VVPD.

If the complaint is concerning the Executive Director, the complaint must be forwarded directly to the Chair of the Board of Directors in writing. The process outlined in Step 2 will be followed.

Please note these Ministry of Attorney General Requirements:

VSND must report to the Ministry of the Attorney General any serious occurrences. VSND must complete and submit the Serious Occurrence Report document supplied by the Ministry of Attorney General VVPD.

Complaints related to discrimination in areas defined by the Ontario Human Rights Code can also be referred to:

Ontario Human Rights Commission 1-800-268-8333